Pasir Ris - Operations manager
Pasir Ris Full-time
Enabling sales, support, and service teams to deliver world-class, differentiated customer service and merchant support through effective service operations planning, new process design, and existing process optimization
- Conducting reviews and audits of existing standard operating procedures and lead optimization events such as Kaizens to improve and evolve service and support workflows
- People Management-Use company approved selective hiring criteria to maintain a quality Crewmember roster
- Ensuring restaurant managers are hiring and retaining team members to help improve productivity and quality of the guest experience
- Train management/direct reports and hourly team members on proper product preparation, guest service techniques, and daily equipment maintenance procedures, brand identity and operational standards
- Defining customer obsessed and partner aligned priorities for your team of program managers
- Partnering with technology teams to drive roadmap and feature prioritization that reflects the highest priority customer needs
- Providing structure, consistency, and operational excellence by leading long-term, structured programs through your PM team, such as our Sales and Operations Planning forecasting process
- Hiring and developing a team of world-class program managers
- Developing new program management methodologies that accelerate schedules and maximize constrained resources
Kallang, 11 km from Pasir Ris
Designation: Event Operations Manager
Offered Monthly Salary: S$5,500 - $6,500/month
Employment Type: 6 Months Contract with potential for permanent role
Work Schedule: Monday to Friday, with weekend availability
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