Executive, Case Management (Jurong Spring Nursing Home)

Be at the heart of resident care! As a Case Management Executive, you will coordinate admissions, manage financial assistance schemes, and support families to ensure smooth and seamless care for our residents.

1. Admissions & Referral Management

• Manage nursing home referrals and admissions, ensuring smooth resident transitions
• Extract, organize, and update referral information in digital systems
• Prepare and organize admission documents

1. Financial & Scheme Coordination

• Assist residents and families with financial assistance applications
• Ensure timely Household Means Testing updates and generate monthly reports
• Collect payments, activate GIRO, and coordinate with Finance

1. Resident & Family Engagement

• Support resident's journey from admission till end of life and act as point of contact for them and their caregivers
• Address resident and family enquiries related to admissions, financial schemes, and general care, including explaining contents of official letters, where required.
• Support resident-centered events such as Family Day and bedside memorials

1. Administration & Coordination

• Maintain accurate resident records and profiles in digital systems
• Track outstanding payments, manage resident financial information, and liaise with banks or HDB when needed
• Act as Single Point of Contact for AIC matters and ad-hoc requests
• Support multidisciplinary meetings and huddles as required
• Assist with Medifund administrative requirements

• Minimally a diploma, with relevant experience in healthcare, social services, or administration
• At least 1 year of experience in healthcare, eldercare, or community service settings in Singapor
• Familiarity with geriatric care, nursing home operations, or community services (preferred
• Experience handling financial assistance schemes or case coordination (preferred)
• Proficient in G Suite applications (Docs, Sheets, Slides, Gmail)

• Strong communication and interpersonal skills
• Organizational and time management skills
• Empathy and a resident-centered mindset
• Ability to work independently and collaboratively in a team