Sales & Customer Service Executive (Remote/Hybrid) - Pasir Ris
Role Overview
Position Title: Sales & Customer Service Executive (Remote/Hybrid)Salary: SGD 3,300–4,000 per month
Location: Work From Home / Optional On-Site Meetings (Flexibility from home; occasional on-site visits)
Reporting to:Sales Manager / Team Lead
Role Purpose: Drive revenue growth through a hybrid mix of tele sales, on-site sales engagements, and proactive order collection, while delivering excellent customer service and ensuring accurate order processing and delivery alignment.
English and chinese speaking
Key Responsibilities- Tele-Sales (Work from Home)
Conduct outbound calls to new and existing customers to promote fruit distribution products and services.
Qualify prospects, handle objections, and close sales where appropriate; upsell relevant services.
Collect daily orders via phone and formalize them in the system; ensure orders are complete and accurate.
Maintain a detailed call log, sales pipeline, and conversion statistics; update CRM in real time.
Follow up on leads, nurture relationships, and re-engage dormant accounts.- On-Site & Field Sales (Hybrid/Optional)
Schedule and conduct on-site visits with key accounts to present products, demos, and tailored proposals.
Capture orders during visits and via mobile devices; coordinate with logistics to confirm delivery windows.
Build territory plans, identify target accounts, and track progress against quarterly targets.- Sales Support & Operations
Respond promptly to email, chat, and social inquiries; provide accurate product information and pricing.
Prepare quotes, create and process orders, and update CRM with customer data and interactions.
Collaborate with logistics, warehouse, and procurement to ensure timely delivery and stock availability.
Assist with invoice generation and payment follow-ups when required.- Customer Service & Lifecycle Management
Provide prompt, courteous after-sales support via phone, email, or online channels.
Resolve customer issues, complaints, and returns; document resolutions and follow-up actions.
Manage and nurture customer accounts to drive repeat business and long-term loyalty.
Collect customer feedback and coordinate with product/ops to address recurring issues.- Team Collaboration & Development
Participate in virtual team meetings, training, and performance reviews.
Liaise with Sales, Marketing, and Operations to continuously improve processes and messaging.
Share best practices for objection handling, high-conversion strategies, and customer care.- Performance & Compliance
Achieve or exceed sales quotas and maintain high customer satisfaction KPIs (NPS, CSAT).
Adhere to data privacy, company policies, and CRM data integrity standards.
Participate in incentive and commission programs based on target attainment.
Essential Skills & Requirements
Excellent verbal and written communication in English and requires to speak Mandarin
Strong tele-sales, negotiation, and customer service skills; ability to build rapport quickly.
Experience with CRM tools (e.g., Salesforce, HubSpot, Zoho) is preferred; ability to log activities and generate reports.
Comfortable working remotely with reliable internet; self-motivated, disciplined, and results-driven.
Prior experience in telesales, sales support, or customer service; field/on-site sales experience is a strong bonus.
Basic proficiency with MS Office/Google Workspace; ability to generate quotes and process orders.
Availability for occasional on-site visits and flexible scheduling to accommodate client needs.
Performance Metrics (KPIs)
Daily order collection targets (number of orders and total value).
Daily/weekly outbound call activity (contacts, conversations, appointments set).
Conversion rate (leads to opportunities; opportunities to closed deals).
On-time delivery rate and order accuracy.
Customer satisfaction (CSAT/NPS) and first-contact resolution.
Average handling time and call quality scores (for calls and chats).
Upsell/cremium revenue as a percentage of total sales.
Work Schedule & Environment
Primary mode: Work from home with flexible hours to align with customer time zones.
Optional on-site meetings and field days as needed (approx. X days per month; to be planned in advance).
Equipment: Company-provided laptop, headset; reliable high-speed internet required.
Compensation & Incentives
Base salary: SGD 3,300–4,000 per month (depending on experience and qualifications).
Performance-based incentives/commission aligned with sales targets and customer satisfaction KPIs.
Equity of opportunities for career progression into Senior Sales/Team Lead roles based on performance.
Onboarding & Training
Initial onboarding with Sales Manager to cover product portfolio, pricing, CRM usage, and order processing workflows.
Ongoing training on objection handling, product updates, and customer service standards.
Shadowing opportunities with senior sales staff and scheduled coaching sessions.
Optional Add-Ons (for consideration)
Monthly performance reviews tied to incremental targets and skill development plans.
Structured territory mapping with clear target accounts and prioritization.
A formal handover process for after-hours support or escalations