[ref. w4724101] Assistant Manager, Programme Management (University) - Bukit Batok

You will be key in ensuring a smooth, high-quality learning experience for participants while working closely with both internal teams and external partners.

Duration: 8 months contract

• Oversee the entire programme lifecycle, including handling customer enquiries, managing leads, processing course applications, ensuring compliance with funding requirements, and coordinating programme delivery.
• Serve as the primary point of contact for course participants, faculty members, industry partners, vendors, and internal departments such as IT, Finance, and Operations.
• Provide timely and professional responses to all customer enquiries to ensure a positive and seamless experience.
• Efficiently manage multiple programmes simultaneously, meeting tight deadlines and handling high volumes of applications with strong prioritisation and time management.
• Supervise on-site programme execution, swiftly resolving any operational challenges or unforeseen issues.
• Ensure all documentation related to funding and compliance adheres to SkillsFuture Singapore (SSG) regulations.
• Analyse operational data to extract insights and support strategic programme decisions.
• Participate in continuous improvement efforts, contributing ideas and solutions to enhance operational efficiency and service quality.

• Minimum Degree qualification in any discipline
• At least 4 years of relevant experience in programme management, event management, or customer service role, preferably from a fast-paced large organization or educational
• Strong coordination, event management, and project management skills
• Proficient in MS Office, Zoom, Teams
• Excellent communication and interpersonal skills
• Able to work independently and collaboratively in a fast-paced environment

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We regret to inform that only shortlisted candidates will be notified!

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