Customer Service Officer ( 6 months contract) - Bukit Batok

This position will be reporting to Manager - Customer Service and based in Tuas, Singapore.

Responsibilities:

• Execute Customer’s orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure good and efficient customer service is provided.
• Perform invoicing of Customers’ orders accurately and efficiently and respecting local laws and Jotun procedures.
• Coordinate the activities within the Customer Service Department assuring that orders are processed in a timely and efficient manner, promoting lean solutions and best practices.
• Manage Customers’ complaints in a timely and efficient manner by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
• Actively handle Customers' inquiries through e-mail, telephone or face to face in a timely and professional manner in order to provide a high-quality customer service.
• Verify, enter and review system prices accurately with the Customer’s purchase orders and sales orders. Communicate with Sales and Customers to minimize communication gaps.
• Monitor daily follow up of orders and change dates if applicable to achieve correct backlog and On-Time In-Full (OTIF).
• Handle approved Sales Returns with appropriate information on charges and create credit note when required.

Qualification:

• Bachelor's Degree with minimum 1 year of relevant experience in Customer Service.
• Proficient in verbal and written English.
• Ability to multi-task, prioritize, and manage time effectively.
• Customer orientation and ability to adapt/respond to different types of characters.
• Familiarity with CRM systems and practices.

Personal Qualities:

• Acts on own initiative, makes things happen and accepts responsibility for the results
• Builds a useful network of contacts and relationships and utilizes it to achieve objectives
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
• Creates a stable and re-assuring work atmosphere; supports and encourages team in difficult times; is firm and reliable
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgment

• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies.
• A supportive and inclusive company culture where you can be your authentic self.