Sales Associate - Departmental Store (Kidswear)

apartmentHugo Boss placeToa Payoh scheduleFull-time calendar_month 
Sales Associate (Departmental Store - Kidswear)
  1. General
In the role as a Sales Associate, you are passionate about our products & brand to provide Customer Service Excellence at all times whilst building a loyal customer base of repeat shoppers to drive commercial success.
  1. People
  • Participate in regular trainings to continuously develop
  • Follow all induction related processes (e.g. Induction Workbook)
  1. Product
  • Continuously increase product knowledge
  • Follow all provided Collection Training & VM Guidelines
  • Support to maintain the shop floor, assist with visual merchandising, stock management & replenishment
  • Support in all merchandise related processes (e.g. deliveries & returns)
  • Support in all stock take & cycle counts related processes
  1. Performance
  • Be familiar with all company store & individual KPI’s & targets
  • Follow all provided action plans to improve productivity
  • Supporting in all operations for loss prevention & stock management
  • Build & maintain a strong commercial awareness of competitors & local markets
  1. Customer Service & CRM
  • Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers
  • Establish a customer centric mindset to ensure customer experience
  • Responsible for CRM data gathering & quality management
  • Support Store Management in transaction, complaint & return handling
  1. Processes & System
  • Proficient utilization of business systems & latest technology
  • Follow all company policies (Health & Safety, Store Operations Manual, Global Staff Uniform etc.)
Requirements :-
  • Previous retail, hospitality or customer service experience is required along with an excellent understanding of premium fashion industry
  • Passionate & knowledgeable about the brand
  • Commercial mindset
  • Excellent communication skills at all levels
  • Ability to be flexible & adaptable to the need of the business
  • Willingness to constantly learn & develop
  • Proficient utilization of business systems & latest technology
  • High cultural knowledge & awareness
  • Perceptive of customer needs
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