Digital Operations Management Executive

Working Hours: Monday - Thursday 8.30am to 6pm; Friday 8.30am to 5.30pm

Responsibilities:

• Manage daily website operations, including content uploads, updates, and maintenance such as event listings, metadata tagging, and digital record processing.
• Act as a key point of contact for content update requests from internal teams and external stakeholders, ensuring timely and accurate execution.
• Coordinate event approval workflows to ensure all content meets governance requirements, standards, and publishing criteria.
• Conduct thorough quality assurance (QA) checks before publication to ensure accuracy, consistency, and compliance.
• Perform regular audits of published content to keep information current, relevant, and error‑free.

• Extract, compile, and validate key performance metrics to support weekly performance and target tracking reports.
• Deliver accurate and timely reporting to stakeholders to support informed decision‑making.
• Support trend and performance analysis by identifying key patterns and insights from digital and campaign data.
• Partner with marketing and communications teams to develop campaign performance reports, funnel analysis, and post‑campaign insights.

Requirements:

• Diploma or Degree in Digital Media, Marketing, Business, Information Systems, or a related field.
• Experience in digital operations, content management, website administration, or performance reporting is preferred.
• Familiarity with content management systems (CMS), digital publishing workflows, and meta data management.
• Basic understanding of digital analytics and reporting tools (e.g. website analytics, spreadsheets, dashboards).

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