Operations Manager

About the Role

We’re seeking a proactive and detail-oriented Operations Manager to oversee and streamline daily operations for our fast-growing training and sales team. This role is pivotal in ensuring smooth execution across all sales verticals (inbound, outreach, and corporate), supporting team performance, and driving operational excellence.

If you thrive in dynamic environments, love optimizing systems, and enjoy supporting high-performing teams, this is the perfect role for you.

Key Responsibilities

• Manage team rosters, shift planning, and deployment for roadshows, events, and office operations
• Ensure adequate manpower coverage across all verticals (inbound, outreach, corporate)

• Oversee onboarding and training of new hires
• Ensure all team members are equipped with SOPs, sales tools, and compliance knowledge

• Track and analyze team performance data against KPIs
• Work closely with sales leads to support productivity and address performance gaps
• Prepare and present weekly/monthly operational reports to leadership

• Identify and implement improvements in daily workflows, scheduling, and reporting
• Ensure data accuracy and consistency in CRM and sales systems

• Liaise with HR, marketing, and partnerships teams to support campaigns and staff needs
• Support event logistics, compliance matters, and stakeholder communications

• Diploma or Degree in Business, Operations, HR, or related field
• 2–4 years of experience in operations, training coordination, sales support, or workforce management
• Strong organizational and problem-solving skills
• Confident with Excel/Google Sheets and CRM/reporting systems
• Comfortable working in a fast-paced, sales-driven environment
• People-oriented with great communication skills

• Be a key driver of operational success in a growing training business
• Work with passionate and mission-driven team members
• Enjoy autonomy and career growth opportunities in a leadership role
• Competitive salary and dynamic, fast-paced culture