Bank Corporate Call Centre Agent (office hours / 6 Months Contract / East)

OT may be required as and when needed (exceptional scenarios only)

1. Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information via phone and email.
2. Perform proper follow up to ensure resolution within SLA.
3. Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
4. Provide support and educate/guide customers on product and system navigation.
5. Provide support on enquiries/clarifications/rejections via calls and emails.
6. Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
7. Any other tasks/duties that may be assigned.

Requirements:

1. At least minimum of 1 year experience in banking industry in customer service line
2. Ability to multi-task and work independently.
3. Excellent written and communication skills.
4. Innovative and creative in problem solving with strong analytical skills.
5. Ability to take ownership of tasks, with positive work attitude.
6. Strong knowledge of corporate products and services
7. Proficient in MS Office (Word, PowerPoint & Excel)

Interested candidates may apply through the application system. We regret that only shortlisted candidates will be notified.

• UEN No. 200007268E
• EA License No.

• EA Registration No.

R22111378 (Ong Xin Yee)

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