Bukit Merah - Business Operations Manager

Role Summary:

We are looking for a Business Operations Manager to help improve the way our business runs across several core operational units. This is a cross-functional, problem-solving role focused on identifying inefficiencies, implementing improvements, and supporting long-term scalability.

This role sits outside day-to-day execution. Instead, you’ll work closely with senior leadership to observe processes, surface bottlenecks, and lead improvement projects that strengthen visibility, control, and productivity across the business.

If you’re someone who thinks clearly, spots weak points in systems, and enjoys quietly making things better — this role was made for you.

Key Responsibilities:

• Observe workflows across departments and identify areas for improvement
• Propose, design, and implement changes that improve efficiency, control, or scalability
• Work on both process (workflow/SOP) and tooling (forms, systems, reporting) improvements

• Help define what good performance looks like, and how to track it
• Build simple tools or work with internal teams to improve visibility and reporting
• Spot trends, issues, or inconsistencies and follow through on resolution

• Work closely with department managers to understand friction points
• Ensure improvement projects are implemented smoothly and consistently
• Build relationships and influence without formal authority

• Act as a thought partner and project driver for the CEO and senior team
• Take high-level ideas and turn them into actionable, grounded execution
• Provide progress updates, insights, and reflections to leadership regularly

Growth Potential:

• This is a high-visibility role with potential to grow into a senior operations or strategy position, depending on performance and business needs.