Assistant Engineering Coordinator (After-Sales / Maintenance Operations) | 5 days/ MBS/ $4k [0580]

Location: MBS (Project Site)

Responsibilities:

• Assist the Account Manager in coordinating and prioritizing maintenance tasks, addressing issues encountered by the team.
• Support the optimization of manpower, standard time, equipment, and energy usage.
• Provide regular updates on maintenance activities and help resolve operational challenges.

• Assist in responding to customer complaints and support customer satisfaction investigations.
• Work with the Account Manager to collect feedback from customers, Dealers/Distributors, and maintain positive relationships.
• Help escalate complex issues to the Account Manager that may impact service quality or business performance.

• Assist the Account Manager in monitoring financial performance, documenting expenses, and helping to track account receivables.
• Support the management of after-sales service delivery, including the use of Microsoft Business Central for financial tracking.
• Aid in the preparation of financial reports, including service revenue and margin data.

• Provide administrative support in the recruitment, interviewing, and training of technicians as required by workload demands.
• Support the management of a team of technicians by tracking their schedules, workload, and performance metrics.
• Help facilitate communication between technicians, subcontractors, OEMs and the Account Manager to ensure smooth operations.

• Assist with parts, materials, and tools procurement for scheduled maintenance, repairs, and emergency service calls.
• Support logistics planning to ensure that the necessary resources are available for maintenance activities.
• Aid in the coordination with subcontractors, from comparing quotations to ensuring timely delivery of services and materials.

• Help in the preparation and management of contract renewals, ensuring that all necessary documentation is in place.
• Assist the Account Manager in generating quotations for simple repairs and service requests.

• Help drive Environmental, Health, and Safety (EH&S) initiatives, ensuring compliance during all maintenance operation.
• Support the monitoring of safety standards and participate in creating EH&S awareness within the team.

• Assist in tracking and reporting key performance indicators (KPIs), such as technician productivity, field expenses, and Aftermarket Service Sales revenue.
• Provide regular feedback on operational performance to the Account Manager.

Job Requirements:

• Min. Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
• Proficiency in Microsoft Business Central or similar tools.
• Familiar with EH&S standards and practices.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580