Assistant Housekeeper

Position summary statement:

He/she assigns duties, inspects work, and investigates complaints regarding housekeeping service and equipment and take corrective action.

Primary Responsibilities:

• Establish standards and procedures for work of housekeeping staff.
• Supervise, train and retrain Guest Room Team Leader, Guest Room Ambassador, Linen Attendant and Housemen.
• Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Inspect apartments assigned to them for maintenance and cleanliness which includes scheduling and carry out periodical cleaning programs.
• Follow up on outstanding maintenance work.
• Check and pay special attention to VIP apartments.
• Advise Front Office or Reservation of apartments ready for sale.
• Attend Housekeeping Associates’ meetings to discuss company policies, work procedures and guests' complaints and to chair Housekeeping Associates’ meetings in the absence of Executive Housekeeper.
• Attend Operation Meetings in the absence of Executive Housekeeper.
• Investigate complaints regarding housekeeping service and equipment and take corrective action. Make recommendations to improve service and ensure more efficient operation.
• Assist to interview job applicants, hires new employees, and recommends promotions, transfers, and dismissals.
• Daily check to ensure no linen or equipment abuse.
• Immediate reporting of any damage to furniture, fitting and equipment.
• Pay special attention to sick guests. Perform cleaning duties in cases of emergency or staff shortage.

• Support and uphold the company mission, vision and values.
• Ensure usage of Pan Pacific corporate policies of business conduct.
• Comprehend company’s (corporate) and property’s business.
• Demonstrate and is perceived as a role model for:
• Ability to deal with operational complexities
• Innovative thinking
• Professional maturity
• Service mind set
• Project management skills
• Development of people relations
• Communication effectiveness
• IT – managing of online information
• Understand the macro operations of all other operating department within the property.
• Measure the impact of people management on company’s performance.
• Ensure that there is effective internal communication on a daily basis for maximum productivity and satisfaction through:
• Daily briefing
• Circulation of needed reports
• Industry information
• Orientation
• Manage, assist and discipline associates with particular emphasis on mid to upper management, to ensure a professional business environment is conducted in each department.
• Possess good understanding of all competencies within the department, so as to expertly lead, motive and develop the teams.
• Proficiently co-ordinate employment and consultancy agreements.
• Support internal best practices.
• Inspire associates to perform their work scope with a high level of quality and integrity.
• Participate in property-sponsored community events, career fairs, etc.
• Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates.
• Maintain professional business confidentiality as required.
• Perform related duties and special projects as assigned.