Onsite IT Support Engineer (Junior) #0027

Employment Type: 1-Year Renewable Contract

Responsibilities:

• Provide onsite IT support, including troubleshooting, diagnosis, resolution, and escalation of desktop issues
• Install, configure, and maintain end-user devices such as desktops, laptops, printers, scanners, and mobile devices
• Support Windows OS, Microsoft Office, and internal business applications
• Perform software installation, reinstallation, deployment, and updates for end users
• Manage hardware lifecycle tasks, including secure data wiping and disposal documentation
• Liaise with vendors for maintenance, support, and issue escalation
• Handle user support requests such as account setup, device changes, and onboarding/offboarding activities
• Provide basic printer troubleshooting and coordinate repairs with vendors
• Ensure IT systems and devices operate according to service standards

Requirements:

• Minimum NITEC in Information Technology, Computer Engineering, or a related field
• Minimum 6 months of experience in Desktop Support, IT Support, or a related role
• Basic knowledge of Microsoft Windows OS, Microsoft Office, and general IT troubleshooting
• Basic understanding of network troubleshooting and connectivity issues
• Good communication, interpersonal, and problem-solving skills
• Able to work independently and thrive in a fast-paced environment

Additional Requirement (Healthcare Compliance):

• Comfortable to take the necessary vaccinations (MMR and Tdap), as part of workplace healthcare compliance with reimbursement provided.

We regret to inform that only shortlisted candidates will be notified.

Reg. No: R22108000 | Yong Weng Yan