Choa Chu Kang - Customer Service Officer (E-Commerce)

Job Responsibilities

Main Role:

• Handle incoming enquiries from email, whatsapp, live chat.
• Coordinate e-shop customer registration, order processing, e-marketplace coordination (Shopee, Eezee, etc)
• Reporting and documentation for e-shop & leads
• Coordinate with local supplier & internal procurement team to check availability of stock, pricing and delivery.
• Coordinate with Warehouse local team to arrange local collection or delivery & with shipping department for overseas shipping arrangement.
• Prepare necessary paperwork, such as quotations, Proforma invoices, etc.
• Follow-up quotations & orders

Secondary role :

• Onboarding customers to new digital commerce platform
• Support project:
• Creating clear and well-written user requirements in English
• Create user story
• System Testing

Job Requirements:

• At least GCE “O” levels or equivalent
• At least 1-2 years working experience in Customer Service or Sales experience in handling overseas customers and feels comfortable talking to them over the phone
• Pleasant personality and Customer Service oriented
• Able to work independently as well as in a team
• Good communication skills
• Willingness to learn
• Proficient in MS Excel (MS Powerpoint a plus)
• Good to have: Tech-savvy (Ability to learn new tools quickly and adapt to the fast-paced nature of the digital commerce industry)