Toa Payoh - Associate Systems Analyst - L2 application support (P.O.D)

Position Overview

The Programme.Operations.Digital (P.O.D.) division is currently hiring a L2 Ops support candidate.

• Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
• The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in training new Staff as well as customers on the technical side of the system and functionalities
• Assist in investigation (L1/L2 support) for user reported issues
• Able to write and comprehend complex SQL and Automation scripts
• Develop mitigating and/or preventive solutions

• Diploma or Bachelor’s Degree in Computer Science or other highly technical, scientific discipline
• 1 to 4 years of Technical / Application Support experience on multi technology platforms
• ITIL v3/v4 certification and strong service oriented experience / background preferred
• Experience in IT Service Operations preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications
• Good communication skills
• Hands on experience in SQL query
• Shift work (24*7)