Outlet manager

placeWoodlands scheduleFull-time calendar_month29/10/25

Overall Purpose

The Outlet Manager is responsible for overseeing the day-to-day operations of the outlet to ensure smooth functioning, excellent customer experience, profitability, and compliance with company standards and policies.

Key Responsibilities

A. Operations Management

Oversee daily operations, including opening and closing procedures.
Ensure the outlet meets brand standards for cleanliness, presentation, and service.
Manage stock levels and inventory control; coordinate with suppliers and purchasing.
Implement and monitor standard operating procedures (SOPs).

Handle POS operations, cash control, and daily sales reconciliation.B. Customer Service

Maintain high levels of customer satisfaction through excellent service.
Resolve customer complaints and feedback promptly and professionally.

Ensure staff deliver consistent and personalized customer experiences.C. Sales & Profitability

Achieve monthly sales targets and profitability goals.
Monitor sales trends and develop promotional strategies to boost revenue.

Control costs, including labor, wastage, and operational expenses.D. Staff Management

Recruit, train, schedule, and supervise outlet staff.
Conduct performance reviews and provide coaching or disciplinary actions as needed.

Motivate the team to achieve service excellence and sales goals.E. Compliance & Safety

Ensure compliance with health, safety, hygiene, and licensing regulations.
Conduct regular inspections and audits of the outlet.

Maintain proper records of incidents, accidents, and safety procedures.F. Reporting & Administration

Prepare daily, weekly, and monthly sales and performance reports.
Track key performance indicators (KPIs) such as customer satisfaction, sales per staff, and cost ratios.

Coordinate with HR, Finance, and Marketing departments as required.3. Skills & Qualifications

Diploma/Degree in Hospitality, Business Management, or related field.
Minimum 3–5 years of supervisory or managerial experience in a similar outlet.
Strong leadership, organizational, and communication skills.
Customer-focused mindset with problem-solving ability.

Proficiency in POS systems and basic MS Office tools.4. Key Performance Indicators (KPIs)

Sales performance vs. target
Customer satisfaction scores
Staff turnover rate

Cost control (food cost, labor cost, wastage)

Audit and compliance resultsWould you like me to tailor this job scope for a specific industry — for example, restaurant / café, retail store, or hotel outlet? That way I can adjust the duties and KPIs to match your needs.

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