Retail Assistant (Hearing Care Assistant)

Job Responsibilities:

Hearing Care Services

• Arrange appointments efficiently to minimize client’s waiting time.
• Register new client and brief clinical procedures when necessary.
• Solve client’s concern and problem with best effort.
• Collect client’s feedback and direct client complaints to correct channel.
• Provide general cleaning and troubleshooting of hearing aids.
• Prepare and monitor hearing aid/ear mould/accessories orders.
• Keep proper record and update hearing aid and accessories inventory, client database and financial data.
• Perform billing and payment collection and payment collection in timely manner.
• Assist in sales and promotional activities when required.
• Maintain clean, tidy and hygiene working environment.
• Professionally attired to work.

• Manage day to day office operations timely and efficiently
• Perform general administrative and clerical duties
• Handles incoming/outgoing mails filing and general admin support
• Maintain proper filing system
• Provides support for Finance and HR activities
• Upkeep of all office stationeries

-Assist in any other ad-hoc duties as assigned

• Minimum O’Level or equivalent

• Good communication skills
• Meticulous, organized, independent and responsible team player
• Good interpersonal, coordination and follow up skills
• Computer literate – MS Word, Excel & Powerpoint

-Able to multi-task