Credit Control Executive (Strong in Excel)

apartmentIncome Insurance Limited placeToa Payoh scheduleFull-time calendar_month 

Responsibilities:

  • Responsible for prompt collection for all outstanding debts by performing outstanding debts recovery activities and monitor overdue account receivables via calling, emailing, or other communications.
  • Investigate and resolve discrepancies or disputed transactions with policyholders/ intermediaries/other stakeholders.
  • Prepare reminder letters or appointment letters (if necessary)
  • Prepare and perform/ allocate premium payment updates
  • Prepare monthly/quarterly updates and analysis on outstanding cases
  • Monitor all accounts for possible bad debt write off
  • Prepare and collate the monthly / quarterly / yearly management statistics and analysis for business reporting.
  • Liaise closely with intermediaries and internal / external stakeholder proactively to reduce credit exposure and build/foster strong relationships
  • Handle enquiries from intermediaries / external stakeholder and ensure that queries / issues are promptly attended to and resolved
  • Resolves unallocated receipts by reviewing outstanding report, payment history and liaising contact with internal and external parties
  • Perform statement reconciliation in a timely manner
  • Achieve productivity, efficiency and quality in recovery work done
  • Performs update of standard operations procedures
  • Collaborate with Business Owners and IT on systems enhancements/ projects
  • Initiate process improvement initiative, supports and participates in system enhancements and testing
  • Provide assistance to the Superior/ team lead and support the operational business as required.
Requirements
  • Degree / Diploma holder preferably with 1-3 years of relevant experience in credit control knowledge
  • Good Analytic skill
  • Preferably knowledge in PowerBI, Power Query, coding skillset
  • Good knowledge in Ms Excel
  • Proactive, good interpersonal, communication and analytic skills
  • Highly organized, attention to details
  • Fast learner who is able to multi-task
  • Pleasant, positive personality, enjoy collaborating with others and a team player
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