Operations Support Services Manager
TMVC SINGAPORE PTE LTD Geylang Permanent
As part of the Management team, the Operations Support Services Manager provides end-to-end operational support across the Medical and Dental divisions, covering IT, procurement, inventory management, vendor contracts, projects, and cross-clinic processes.
The role is responsible for driving standardization, ensuring regulatory compliance, optimizing costs, and maintaining service continuity across all clinics. It also focuses on monitoring and improving daily clinic operations, enhancing patient experience, and ensuring the smooth and efficient running of all clinic functions.
The role is responsible for driving standardization, ensuring regulatory compliance, optimizing costs, and maintaining service continuity across all clinics. It also focuses on monitoring and improving daily clinic operations, enhancing patient experience, and ensuring the smooth and efficient running of all clinic functions.
Working under the direction of the General Manager, the Operations Support Services Manager collaborates closely with department heads and clinic managers to support organizational objectives and drive operational excellence.
Job Responsibilities: -- IT Management & Support
- Oversee healthcare systems (EMR/CMS), user access, compliance (PDPA, NEHR, NIR) and cybersecurity.
- Manage IT operations including system upgrades, vendor coordination, troubleshooting, and incident resolution.
- Lead IT projects, enhancements, and reporting (KPIs), ensuring systems align with regulatory and business standards.
- Provide end-user support, training, and ensure smooth day-to-day system functionality.
- Procurement & Inventory Management
- Manage end-to-end procurement (consumables, drugs, equipment), including vendor sourcing, contract negotiation, and CAPEX.
- Maintain optimal inventory levels, minimize wastage, and ensure availability of critical supplies.
- Review and evaluate annual contract for clinic equipment and consumables/drugs.
- Oversee administrative team performance and ensure efficient processes across procurement and reporting functions.
- Evaluate contracts and drive cost-effective purchasing strategies aligned with clinical needs.
- Projects & Operational Improvement
- Lead clinic projects (e.g., renovations, system rollouts, process improvements) from planning to handover.
- Drive process standardization, SOP updates, and cross-functional training.
- Identify operational gaps, implement improvements, and ensure timely, cost-efficient project delivery.
- Collaborate with stakeholders to resolve issues and enhance workflows across the organization.
- Team Leadership & Stakeholder Management
- Manage and develop administrative staff, including performance reviews and coaching.
- Collaborate with clinical leaders, clinic managers, and external vendors to support operational goals
- Bachelor’s degree in Information Technology, Healthcare Administration, Business, or related field
- Minimum 5 years of experience in IT management, operations, or healthcare/clinic environment
- Proven experience managing EMR/CMS systems and healthcare compliance (e.g., PDPA, NEHR, NIR)
- Strong knowledge of IT infrastructure, systems implementation, cybersecurity, and vendor management
- Familiarity with systems such as PLATO or similar clinic management software
- Experience in procurement, contract negotiation, and inventory management
- Demonstrated project management experience (system rollouts, renovations, or process improvements)
- Strong troubleshooting skills with ability to resolve technical issues independently
- Experience leading teams, including performance management and coaching
- Excellent stakeholder management and communication skills across all levels
- Experience in data analysis, reporting, and KPI tracking
- Ability to manage multiple clinics or multi-site operations
MORE YOGURT PTE. LTD.Geylang
or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem-solving skills
• Strong planning and people management skills to lead a dynamic service...
Impact BPOGeylang
with the team
• Manage the morale, welfare, and health of the Customer Service Team
Requirements:
• At least a Diploma in Business Management or related fields.
• Min. 4 years of experience in a call centre or hospitality industry with at least 2 years...
AVENUE K PTE. LTD.Geylang
with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process
Qualifications & Requirements...