Yishun - Technical Support Engineer - Robotics

Responsibilities:

• Collaborating with the technical team to diagnose and resolve technical issues reported by customers.
• Document and report recurring issues to support continuous improvement and product development.
• JIRA Ticket Monitoring and Resolution (Robot issues and requests), which include:

○ Assigning tickets to appropriate assignee, and ensuring all tickets are closed eventually with proper updates to the tickets.

• Client communication and support - manage multiple client groups and maintain proactive communication (including WhatsApp responses, execution of action items from client meetings)
• Review and verify client reports before sending them to clients

Requirements:

• Diploma in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
• 2+ years of experience in technical support
• Excellent problem-solving skills with the ability to tackle complex technical issues.
• Strong communication and interpersonal skills, with the ability to effectively bridge gaps between technical and non-technical teams.
• Good English communication skills (verbal and written).
• Familiarity with Linux platforms, including configuration, Unix shell scripting, and Command Line Interface (CLI) operations.