Toa Payoh - Customer Service Executive - BYD/Denza
Harmony Auto Toa Payoh Full-time
Job Title: Customer Service Executive - BYD/Denza 5.5days works week
Location: Ubi
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist in booking appointments for customers.
- Troubleshoot and resolve customer issues and complaints in a timely manner.
- Coordinate with internal departments, including sales, marketing, and technical support, to address customer needs effectively.
- Maintain accurate records of customer interactions and transactions using CRM software.
- Monitor customer satisfaction levels and identify areas for improvement in service delivery.
- Provide feedback to management regarding customer concerns, trends, and opportunities for improvement.
Qualifications:
- High school diploma or equivalent; bachelor’s degree preferred.
- 2+ years of experience in customer service or related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office and CRM software.
- Knowledge of automotive industry and electric vehicles is a plus.
- Fluency in multiple languages is an advantage.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for career advancement and professional development.
- Dynamic and collaborative work environment with a diverse team of professionals.
Harmony AutoGeylang, 4 km from Toa Payoh
Job Title: Customer Service Executive - BYD/Denza 5.5days works week
Location: Ubi
Key Responsibilities:
• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist in booking appointments for customers...
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