Senior Customer Service Executive (Semiconductor)

The Opportunity:

The successful incumbent will manage day-to-day customer interactions following order confirmation, ensuring service quality and timely resolution of enquiries or issues. Additionally, to work cross-functionally with internal stakeholders to support order fulfilment, maintain customer satisfaction, and communicate customer requirements effectively within the organization.

• Full-time, permanent opportunity
• Work hours: Mondays - Fridays, 9am - 6pm

The Job:

• Act as the primary point of contact for customers, managing day-to-day communication and ensuring timely resolution of enquiries.
• Support quotation, order management, and customer account activities by coordinating closely with internal operations, finance, and commercial teams.
• Maintain and update pricing, product, and order information within internal systems to ensure data accuracy and smooth order processing.
• Work with internal stakeholders to investigate and resolve issues related to orders, pricing discrepancies, billing matters, or delivery commitments.
• Review customer demand forecasts and order commitments, coordinating internally to support production planning and service delivery.
• Prepare reports to support customer discussions and account reviews.
• Manage customer escalations related to orders, delivery timelines, or operational issues and ensure timely follow-up.

The Talent:

• Minimum 5 years of experience in customer operations, account management support, order management, or inside sales within a manufacturing environment.
• Experience supporting global customers and cross-functional teams will be advantageous.
• Strong analytical, communication, and problem-solving skills with the ability to manage multiple priorities in a fast-paced, customer-focused environment.

Next Steps:

• Prepare your updated resume and email [email protected] to apply. We'd be happy to hear from you!
• We regret that only shortlisted candidates will be notified.

Personnel Registration Number: R2199181