Key Account Executive - Air Freight - Toa Payoh

apartmentSTAFFLINK SERVICES PRIVATE LIMITED placeToa Payoh descriptionPermanent calendar_month 
Location: Changi Airfreight Centre

Working Hours: Rotating Shifts

  • AM Shift: 8:30 AM – 6:00 PM
  • PM Shift: 2:00 PM – 10:00 PM (Additional $20/day shift allowance)
Weekend Shift: 1 weekend/month (Work From Home unless stated)
  • Saturday: 9:00 AM – 7:00 PM
  • Sunday: 9:00 AM – 7:00 PM
  • About the Role:

As a Key Account Executive (Freight), you will manage client relationships, coordinate freight operations, and drive service excellence. If you thrive in a dynamic, fast-paced logistics environment and have a strong client-first mindset, we’d love to meet you!

  • Key Responsibilities:
Account Management & Customer Service
  • Be the dedicated point of contact for key clients, ensuring top-notch customer experience
  • Understand client logistics needs and deliver customized solutions
  • Resolve issues and respond to service requests promptly and professionally
Freight Operations & Coordination
  • Liaise with internal teams to ensure timely and efficient shipments
  • Track and monitor cargo movements, providing updates to clients
  • Coordinate with carriers and logistics partners to secure best rates and services
Sales & Business Development
  • Identify growth opportunities within existing accounts
  • Support sales efforts through quotations, proposals, and negotiation
  • Contribute to strategies that enhance client retention and account growth
Documentation & Compliance
  • Prepare accurate shipping documents and customs declarations
  • Keep up with trade regulations and compliance requirements
Reporting & Performance Monitoring
  • Maintain clear records of shipments and client communications
  • Generate reports on account performance and KPIs

Requirement:

  • Minimum Diploma in Logistics, Supply Chain, Business, or a related field
  • Minimum 3 years in freight forwarding, logistics, or account management
  • Strong understanding of international freight (air/sea/land) and Incoterms
  • Experience working with freight systems and Microsoft Office
  • Comfortable handling client escalations and providing timely resolutions
  • Knowledge of customs clearance and port/airport operations
  • Why Join Us?

Ready to take your career to new heights?

Apply now and be part of a team that delivers more than just cargo – we deliver confidence.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294
EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

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