[ref. f84532201] General Manager - Bukit Merah

Overview

We are looking for an experienced and dynamic General Manager to oversee the operations of multiple F&B outlets and restaurants. The ideal candidate will be responsible for ensuring consistent quality across all outlets, driving operational excellence, and leading effective marketing and promotional strategies to grow the business.

1. Operational Management

• Oversee daily operations of multiple F&B outlets and restaurants, ensuring smooth workflow and efficient resource allocation.
• Develop and implement standard operating procedures (SOPs) to maintain consistency across outlets.
• Manage inventory, supply chain coordination, and cost control to optimize profitability.

1. Quality Assurance & Food Safety

• Monitor and enforce quality control standards across all products and outlets.
• Ensure compliance with food hygiene, safety, and SFA regulations.
• Conduct regular audits, staff training, and corrective actions to maintain high product and service quality.

1. Team Leadership & HR

• Lead, train, and motivate outlet managers, chefs, and service teams to achieve performance goals.
• Implement talent development programs, succession planning, and performance reviews.
• Foster a culture of accountability, teamwork, and customer-first mindset.

1. Sales, Marketing & Branding

• Work closely with the marketing team to design and execute promotional campaigns.
• Expand brand presence through digital marketing, partnerships, and community engagement.
• Drive customer acquisition and retention strategies to increase revenue and market share.

1. Financial Management

• Prepare and manage annual budgets, financial forecasts, and P&L reports.
• Analyse financial performance and implement cost-effective measures to maximise profitability.
• Identify new revenue streams and expansion opportunities.

• Bachelor’s degree in Business Administration, Hospitality Management, or related field.
• Minimum 8 years of experience in F&B management, with at least 3 years in a multi-outlet leadership role.
• Strong knowledge of food safety standards, quality control, and operational best practices.
• Proven track record in marketing, branding, and business growth within the F&B industry.
• Excellent leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

• Competitive salary package with performance incentives.
• Opportunities for career growth within a dynamic and expanding F&B group.
• A collaborative working environment with passionate and driven teams.