Case Services Executive (Funeral)

The Job

The Case Services Executive supports the delivery of funeral and memorial services for elderly members. The role oversees funeral case coordination, supports bereaved families, maintains case documentation, and assists in the planning of memorial programmes.

• Coordinate and oversee assigned funeral cases to ensure dignified and timely service delivery.
• Liaise with families, vendors, and internal teams to manage funeral arrangements and logistics.
• Serve as a key point of contact for bereaved families.
• Provide information, guidance, and basic emotional support during funeral arrangements.
• Maintain accurate records of funeral cases in the internal system.
• Ensure proper documentation and timely updates for reporting and compliance.
• Participate in hotline rotation to respond to enquiries and provide assistance when required.
• Support the planning and coordination of memorial services and remembrance events.
• Assist with logistics, setup, and on-site coordination when needed.
• Provide guidance to junior staff or volunteers when required.
• Support operational improvements and other duties assigned by the manager.

• Minimum Diploma in Social Work or related disciplines
• At least 2 years of relevant experience
• Mature, independent and compassion in eldercare
• Good understanding of Social Service and VWO settings
• Proficiency in relevant software applications for documentation and reporting
• Must possess class 3 driving licence.
• Good command of spoken and written English and Mandarin

"We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."