Service Delivery Manager (Cybersecurity, ITSM)

Job Description

• Full accountability for end-to-end delivery of cybersecurity services in MOE (e.g., SOC, vulnerability management, incident response, etc).
• Own service performance, quality, and client satisfaction.
• Act as the primary operational escalation point

• Proactively identify service risks (capacity, tooling gaps, analyst capability, threat exposure).
• Review risk register with mitigation plans.
• Ensure controls and processes align with contractual and compliance requirements.
• Understand the vulnerability posture and remediation status.

• Establish structured governance cadence
• Present security metrics in business terms (risk impact, trend analysis, improvement roadmap).
• Manage expectations and ensure no surprises.
• Drive client and internal stakeholders’ confidence.

• Understand account revenue, cost drivers, and margin
• Manage scope control and change requests
• Identify service improvement opportunities
• Ensure delivery within contracted scope

• Coordinate across SOC analysts, IR teams, engineering, and GRC
• Escalate resource or skill gaps early
• Promote a security-first, accountable culture
• Ensure clear ownership during crisis situations

• Bachelor’s degree in Cybersecurity, IT, Computer Science, or related field
• 6–10 years of experience in cybersecurity, IT operations, or service delivery
• 3+ years in a service delivery or client-facing leadership role
• Strong understanding of:
• Security Operations (SOC)
• Incident response & threat management
• Vulnerability management
• Risk & compliance frameworks
• Experience managing SLAs, KPIs, and service performance metrics
• Familiarity with IT service management frameworks like ITIL
• Excellent stakeholder and client management skills
• Due to project sensitivity, we can only consider Singapore Citizen

• CISSP
• CISM
• CISA
• ITIL Foundation / Expert
• Experience working with Managed Security Service Providers (MSSPs)
• Knowledge of cloud security environments (AWS, Azure, GCP)
• Experience in regulated industries (banking, healthcare, government)
• Exposure to governance frameworks like NIST Cybersecurity Framework or ISO 27001

• Service delivery & operations management
• Client/stakeholder communication
• Incident & escalation management
• Risk management & compliance
• Vendor & contract management

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

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