Senior Store Manager / Store Manager

Senior / Store Manager

Let’s talk about the role!

We believe that our Senior / Store Managers have a tremendous opportunity to develop their full potential with us. This is because we provide the support of a global organization while empowering our employees to take responsibility at the store level.

How will you make a difference?

We expect that our Senior / Store Manager help deliver a memorable retail experience by:

1. Driving Business Performance:

• Leverage your understanding of KPIs, retail strategies, and customer trends to maximize store growth and profitability.
• Plan and execute strategies to achieve sales targets, monitor inventory levels, and ensure product availability aligns with customer demand.
• Partner with Client Advisors to improve overall selling skills and performance to meet sales goals and KPIs.

1. Delivering Exceptional Customer Experiences:

• Supervise, assist, and motivate Client Advisors to provide high-value, memorable experiences for every client.
• Act as a quality control supervisor to ensure client interactions meet the highest standards of service.
• Resolve difficult customer issues promptly and escalate to management when necessary.
• Maintain a thorough knowledge of products and the brand’s positioning in the market, while keeping up to date with industry trends.

1. Maintaining Operational Excellence:

• Manage and oversee daily operations, including stock take planning, staff rostering, and operational procedures in the store and stockroom.
• Think outside the box to handle unexpected interruptions and ensure smooth store operations.
• Maintain merchandising standards in line with brand guidelines and expectations.

1. Leading, Motivating, and Developing the Team:

• Build and nurture a strong team culture, leading by example to inspire and motivate team members.
• Coach, mentor, and develop team members to achieve sales goals and deliver exceptional customer service.
• Identify top performers, groom future leaders, and implement strategies to recognize and reward outstanding performance.
• Drive a culture of appreciation, collaboration, and achievement to support team success.

1. Mastering the Industry:

• Stay ahead of industry trends in footwear and accessories, ensuring the store remains competitive and innovative.
• Develop a deep understanding of the brand’s products and communicate their value effectively to both the team and clients.

• You have proven experience in retail management, ideally in fashion or lifestyle brands.
• You have a strong understanding of KPIs and a track record of driving business performance.
• You possess in-depth knowledge of footwear and accessories trends.
• You are a strategic thinker with the ability to execute long-term plans.
• You have exceptional people skills and a collaborative leadership style.