IT Support Engineer, Level 1 Support
Toa Payoh Full-time
Work Summary
- Salary: $2600 - $2800
- Work location: Kallang, Alexandra, Tuas
- Working hours: 9am to 6pm, Monday to Friday
- Work benefits: AWS, medical benefits, overtime pay, transport allowance, 14 days annual leave
Provide frontline end-user support across devices, core productivity tools, and basic connectivity issues. Deliver fast resolution for common incidents/requests, execute onboarding/offboarding SOPs, and ensure clean ticket documentation and escalation.
Key responsibilities- Handle Level 1 remote helpdesk tickets: password resets, access issues, device setup, basic application issues, and user how-to requests.
- Support end-user devices (PCs, laptops, mobile devices, printers) including basic diagnostics and peripheral checks. • Perform basic operating system support (Windows and macOS) and standard software installation/configuration (e.g., Microsoft Office).
- Configure user-side email, printers, and shared drive access; troubleshoot common Outlook profile and mailbox issues where applicable.
- Perform basic network troubleshooting on the endpoint side: LAN/Wi-Fi connectivity checks, IP conflicts, and VPN connectivity support.
- Run antivirus scans and conduct basic malware response steps; escalate security concerns per procedure.
- Support video conferencing tools (Microsoft Teams, Zoom) and basic meeting room user experience issues.
- Perform basic firewall/router checks such as reboot and health verification (no advanced configuration) when instructed and approved.
- Maintain IT asset tagging, inventory logging, and update records for device handovers.
- Log incidents accurately, follow ticketing discipline, and escalate to Level 2 or vendors with complete troubleshooting notes and evidence.
Interested and qualified applicants, kindly apply with or send your resume to:
Email to [email protected]
People Connects Pte Ltd | EA Licence No. 25C3002 | Lim Liang(Jason) | CEI Reg. No.: R2157225
Toa Payoh
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