IT Support Engineer - Geylang

apartmentJONDAVIDSON PTE. LTD. placeGeylang scheduleFull-time calendar_month18/4/25

Key Responsibilities:

Incident Resolution:

Act as the initial point of contact for incident reports, addressing and resolving basic technical issues related to OS, middleware, and container platforms.

System Monitoring and Maintenance:

Continuously monitor system health, performance, and availability. Perform routine maintenance to ensure that platforms are running efficiently.

Basic Troubleshooting and Diagnosis:

Use your knowledge to troubleshoot common issues with operating systems, middleware, and container platforms, diagnosing and resolving them where possible or escalating to senior teams when needed.

Log Collection and Analysis:

Collect and analyze system logs to identify issues, gather insights into root causes, and aid in troubleshooting processes.

Collaboration and Escalation:

Collaborate with other technical teams to address more complex problems. Effectively escalate incidents that require higher-level expertise or additional resources.

Required Skills and Qualifications:

Technical Skills:
Basic understanding of operating systems (Windows, Linux, etc.) and middleware technologies.
Familiarity with containerization platforms (e.g., Docker, Kubernetes).
Knowledge of monitoring and alerting tools for proactive system oversight.
Understanding of basic networking concepts and how they relate to system performance and connectivity.
Communication Skills:

Strong verbal and written communication abilities. Capable of documenting issues, solutions, and instructions in a clear, concise manner for both technical and non-technical audiences.

Customer-Oriented Mindset:

Ability to deliver exceptional customer service and maintain professionalism in all interactions, ensuring a positive experience for end users.

Multitasking & Time Management:

Comfortable working in a fast-paced environment, managing multiple priorities and ensuring that service requests are addressed efficiently and in a timely manner.

Attention to Detail:

A high level of attention to detail when working with system configurations, logs, and troubleshooting to prevent potential issues and ensure quality service.

Working Conditions:

Shifts:

This role requires 24/7 support, including morning, evening, night shifts, and weekend work, depending on operational needs.

Work Environment:

The position will be based in an office environment, with occasional remote troubleshooting responsibilities for system-related issues.

Team Dynamics:

Work in a collaborative and dynamic environment with opportunities for skill development and career growth.

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