Incident Manager

We are looking for an Incident Manager to join our engineering operation steam and take ownership of our company-wide incident response program.

• Own Supabases's end-to-end incident response process
• Monitor, enforce, and evolve incident best practices across all teams
• Detect patterns and coordinate proactive follow-up actions
• Lead retrospectives and ensure action items are prioritized and completed
• Work with engineering to maintain uptime SLA reporting per product
• Define and improve metrics for responsiveness, recovery and impact
• Drive improvements in monitoring, alerting and on-call rotations
• Ensure incident tooling (incident.io, slack workflows, etc.) is configured and maintained
• Serve as a point of escalation for high-severity incidents and join the Incident Commander on-call rotation
• Mentor and coach teams on effective incident management practices
• Partner with support and customer success to ensure clear external comms during incidents

• Have a minimum 3 years of experience in incident management, site relability engineering, or technical program management
• Have run or paticipated in on-call rotations and high-severity incident response
• Have used tools like incident.io, Opsgenie, PagerDuty, Datadog On-call
• Can facilitate calm, clear incident calls and write blameless retrospectives
• Prior experience in open-source or developter tools companies
• Exposure to regulatory compliance incident response (e.g., SOC2, GDPR)
• Have experience in async or globally distributed teams