Customer Service Officer (Customer and Distribution Touchpoints) - Bukit Merah

Do you have a passion for customer service? Join this exciting role where you will be handling enquiries and requests through phone calls and emails!

Key Responsibilities:

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) System
• Ensure effective and timely follow-up as promised to customers
• Alert management of issues and concerns that require escalation for complete resolution
• Prepare effectively and accurately requests
• Work closely with stakeholders on the service request requirements
• Deliver service requests within stipulated service standard
• Undertake projects or other responsibilities as assigned

Requirements:

• Minimum of 'A' Levels or Diploma
• Good time management skills and meticulous
• Strong interpersonal and communication skills

You will be deployed to:

Duration: 12 months

Apply Now!

Interested applicants please send your resume to [email protected]

Only shortlisted candidates will be notified.

13C6342