Showroom Receptionist

Position Title: Customer Service & Administrative Executive (Showroom Receptionist)

Key Responsibilities:

1. Showroom Hospitality & Client Engagement

• Act as the Showroom Host, delivering a warm and sophisticated welcome to every guest.
• Serve beverages and refreshments, ensuring premium hospitality at all times.
• Clear and tidy the reception and customer lounge area post-visits

1. Office & Showroom Administration

• Oversee the procurement and replenishment of showroom and office essentials, including beverages, refreshments, and stationery.
• Conduct daily checks to maintain showroom aesthetics and ensure display vehicles meet brand presentation standards.
• Track and compile showroom footfall data for management reporting.

1. Customer Experience & Sales Support

• Maintain updated sales materials in the showroom and customer lounge; replenish literature as required.
• Handle inbound calls and email enquiries with professionalism and brand-aligned etiquette.
• Support CRM efforts, including preparation and coordination of client appreciation gifts and collaterals.
• Assist with the dissemination of marketing materials, event invitations, and corporate communications via mail or digital platforms.

1. Internal Coordination

• Ensure seamless inter-departmental flow of documents and information.
• Take meeting minutes and provide timely submission of ad hoc reports when required.
• Provide logistical and hospitality support at Rolls-Royce client events.

1. Brand Knowledge & Market Awareness

• Stay informed of the latest news and developments relating to the Rolls-Royce brand, automotive industry trends, and competitor activities.

Must-Haves:

• Excellent communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A pleasant and professional demeanor with a customer-first mindset.
• Able to work independently with strong initiative and accountability.
• A collaborative team player who contributes to a positive workplace culture.

Preferred:

• Prior experience in luxury hospitality, automotive, or high-end retail environments.
• Proven experience in handling Mandarin-speaking clients with finesse.

• The Management may assign additional suitable responsibilities aligned with business needs and the dynamic nature of the luxury automotive sector.