Application Support (Junior)
IDC TECHNOLOGIES (SINGAPORE) PTE. LTD. Geylang
Key Responsibilities:
- Provide L2 application support for Java-based applications used in banking operations.
- Troubleshoot and resolve application issues within agreed SLAs.
- Work closely with business users and technical teams to understand and resolve incidents.
- Perform basic SQL queries to investigate data-related issues.
- Document recurring issues and workarounds in the knowledge base.
- Support application deployment and change activities during scheduled releases.
- Escalate complex issues to senior engineers or development teams.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 2–3 years of hands-on experience in Java/J2EE application support or development.
- Basic understanding of Java, Spring, REST APIs, and web services.
- Good knowledge of relational databases (e.g., Oracle, MySQL) and SQL.
- Experience with Linux/Unix commands and shell scripting.
- Strong analytical and problem-solving skills.
- Good verbal and written communication skills.
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