Bukit Batok - Operations Manager – Commercial Cleaning Services

Working Hours: Monday to Friday, 8:30 AM – 5:30 PM

Reports To: Director of Operations / General Manager

Role Summary

The Operations Manager plays a key role in ensuring compliance with safety standards, optimizing manpower utilization, and driving continuous improvement across all cleaning contracts.

1. Operational Management

• Oversee daily cleaning operations across commercial sites including offices, retail outlets, malls, and corporate facilities.
• Plan and coordinate manpower deployment, site rosters, and logistics to ensure smooth service delivery.
• Manage and maintain cleaning consumables, tools, and equipment inventory across all locations.
• Supervise the operation and maintenance of the company’s cleaning robots and equipment fleet.
• Conduct regular site inspections to verify quality, adherence to cleaning standards, and compliance with client requirements.
• Develop and implement cleaning Standard Operating Procedures (SOPs) to ensure consistency and efficiency across sites.

1. Financial & Contract Performance

• Be accountable for site-level profitability through effective cost management, manpower optimization, and contract pricing.
• Monitor project budgets, resource utilization, and productivity to meet financial targets.
• Support contract renewals and assist in the preparation of quotations and tenders for new business opportunities.
• Work closely with Finance to track costs, analyze variances, and report operational performance.

1. People Leadership & Development

• Lead and manage a team of cleaning supervisors and janitors across multiple commercial client sites.
• Oversee recruitment, scheduling, attendance tracking, and performance evaluation of cleaning staff.
• Develop and implement training programs focusing on safety, quality, and professional conduct.
• Promote a positive work culture that emphasizes teamwork, accountability, and customer satisfaction.

1. Client Relationship & Quality Assurance

• Build and maintain strong relationships with key commercial clients, serving as the main point of contact for operational issues and service feedback.
• Respond promptly to client requests, complaints, and service recovery situations with professionalism.
• Conduct client review meetings and present site performance reports as required.
• Ensure service delivery meets or exceeds agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

1. Compliance & Safety

• Champion workplace safety and environmental hygiene across all sites.
• Ensure compliance with local regulations, safety standards, and company policies.
• Lead incident investigations, risk assessments, and safety training sessions.
• Promote a safety-first culture and ensure all staff adhere to safe work practices.

• Bachelor’s degree in Business Administration, Facilities Management, Environmental Services, or a related discipline (preferred).
• Minimum 3–5 years of experience managing commercial cleaning operations or facilities services.
• Proven ability to manage multiple client sites and large cleaning teams.
• Strong knowledge of commercial cleaning processes, equipment, and safety standards.
• Demonstrated ability to manage budgets and control costs effectively.
• Excellent leadership, communication, and client relationship management skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint); experience with scheduling or workforce management systems is an advantage.
• Fluent in English and Mandarin (spoken and written).
• Energetic, results-oriented, and able to work independently in a fast-paced environment.

• Client satisfaction scores and service renewal rate.
• Cleaning audit scores across sites.
• Manpower utilization efficiency and attendance compliance.
• Profitability margins per site / contract.
• Safety compliance and incident-free performance.

• Office-based role with frequent travel to client sites for inspections and meetings.
• Standard working hours apply; occasional evening or weekend support may be required for urgent operational needs.