Front Office Manager
Private Advertiser Singapore River Full-time
What’s the job?
Manage the operations and teams of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and InterContinental Hotels Group business objectives.To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.
Your day-to-day
Financial Returns:
- Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
- Works with Director of Finance in the preparation and management of the Department’s budget.
People:
- Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
- Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
- Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
- Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
- Works with Human Resources on manpower planning and management needs
Guest Experience:
- Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests
- Be accountable for the Hotel’s Loyalty Recognition metric and Problem Resolution metric and drive appropriate initiatives to meet these targets.
Responsible Business:
- Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
- Maintain all procedures and adheres to them within the IHG guidelines; in particular with emphasis on hotel credit policy.
- In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc.
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
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Your new company
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