[ref. y7207702] Assistant Front Office Manager - Bukit Merah

Assistant Front Office Manager

We’re on the lookout for an Assistant Front Office Manager who’s ready to be a key player in shaping the guest journey from check-in to check-out. Working closely with our Front Office Manager, you’ll take charge of leading the day-to-day front office operation, managing and mentoring a dynamic team, and ensuring smooth execution of everything from arrivals and departures to service recovery and VIP hosting.

Responsibilities:

• Support the Front Office Manager in overseeing all areas of the front office
• Ensure every guest interaction is warm, efficient, and in line with The Standard’s unique personality
• Drive a culture of accountability, service excellence, and team empowerment across all shifts
• Conduct pre-shift briefings and ensure critical information is cascaded across teams and shifts
• Own and manage service recovery cases, including handling escalations and follow-ups with empathy and confidence
• Monitor guest feedback channels and lead initiatives to continuously improve service standards
• Assist in scheduling, payroll, and manpower planning to ensure operational readiness
• Perform Duty Manager responsibilities, when required
• Be a key player in executing pre-arrival planning, group movements, room blocking, and VIP management
• Foster cross-departmental collaboration with Housekeeping, Engineering, F&B and Security for a seamless guest experience

Who You Are:

• You’ve got at least 3–5 years of front office experience in a manager capacity
• You’re a hands-on, people-first leader who leads by example and isn't afraid to get involved
• You’re confident in handling escalations, making decisions, and keeping things calm under pressure
• You have solid knowledge of front office systems (Opera Cloud preferred) and guest communication platforms
• You thrive in a fast-paced environment and are passionate about team development and mentorship
• You’re flexible to work rotating shifts, weekends, and public holidays (and keep your energy up while doing it!)
• Most importantly, you embody the vibe of The Standard: professional, a little unconventional, and always guest-obsessed