Customer Service Associate [Tampines | Office hours | Order processing & delivery arrangements] - SM09 - Toa Payoh
THE SUPREME HR ADVISORY PTE. LTD. Toa Payoh Full-time
Customer Service Executive
Location: TampinesWorking Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,200
RESPONSIBILITIES- Provide quality customer service support to customers over e-mail and phone.
- Handle customer enquiries efficiently and escalate issues promptly when required.
- Perform sales order management for customers.
- Perform allocation of stocks and arrange delivery for customers’ orders.
- Conduct regular meetings with customers for close communication.
- Perform problem solving to value-added customers.
- Extract and tabulate data for monthly reporting.
- Collaborate with internal teams to ensure timely resolution of customer issues.
- Promote or recommend new products to existing customers.
- Any other ad hoc tasks and projects assigned.
- Minimum Diploma in any field.
- At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
- Experience in handling customers’ inquiries and claims by emails and phone calls.
- Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
- Experience in SAP will have an added advantage.
WhatsApp: https://wa.me/6591044149 (Shermaine)
Siah Sze Ming Reg No: R24125414The Supreme HR Advisory Pte Ltd EA No: 14C7279
Masters Career Consultancy Pte LtdToa Payoh
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