Customer Service Representative - Toa Payoh
Toa Payoh Full-time
About REKOOP: REKOOP is a sanctuary of wellness, offering a range of treatments from soothing spa services to holistic therapies like Reiki. We pride ourselves on providing exceptional customer service and a welcoming atmosphere where clients can unwind and rejuvenate.
Job Description: As a Customer Service Representative, you will be the first point of contact for our clients, ensuring they receive a warm welcome and excellent service throughout their visit. Your role is to address customer queries, provide information about our services, and assist with bookings.
Key Responsibilities:
- Customer Interaction: Greet clients warmly upon arrival and assist them with check-in procedures.
- Service Knowledge: Provide detailed information about our wellness packages, treatments, and holistic therapies.
- Query Resolution: Address and resolve customer inquiries, concerns, or complaints promptly and professionally.
- Booking Management: Handle appointment bookings, cancellations, and rescheduling with accuracy and efficiency.
- Feedback Collection: Gather client feedback to help improve service delivery and customer satisfaction.
- Administrative Support: Assist with day-to-day administrative tasks, including maintaining client records and processing payments.
Qualifications:
- Previous experience in customer service, preferably in the wellness, hospitality, or luxury sectors.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Friendly, empathetic, and patient demeanor.
- Competitive salary with benefits.
- Work in a peaceful environment dedicated to health and wellness.
- Opportunities for growth and development within the company.
Geylang, 4 km from Toa Payoh
unwind and rejuvenate.
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