Appointment Setting Officer

apartmentCapital Human Resource Management Pte Ltd placeBukit Merah scheduleFull-time calendar_month14/5/26

About the role

We are seeking a talented Appointment Setting Officer to join our dynamic team. In this part-time, hybrid role, you will be responsible for proactively reaching out to potential customers and setting appointments for our sales representatives.

Your excellent communication skills and customer service expertise will be crucial in this fast-paced, target-driven environment.

Key responsibilities

Make outbound calls to potential customers to schedule appointments for the sales team.
Update, track, and maintain appointment schedules in the system accurately.
Follow up with customers via phone, WhatsApp, SMS, or email to confirm appointments.
Ensure all appointments are properly documented with correct details (date, time, location, customer notes, etc.).
Coordinate closely with sales personnel to ensure smooth scheduling.
Remind customers of upcoming appointments and manage rescheduling when necessary.
Handle customer objections professionally and provide alternatives where needed.
Achieve daily/weekly/monthly appointment targets set by the company.
Provide excellent customer service in all interactions.

About you

Preferably exprience in customer service, telemarketing, appointment setting, or call centre environment.
Good communication skills via phone, text, and email.
Positive attitude, customer-oriented, and able to handle difficult calls professionally.
Able to multitask and work in a fast-paced environment.
Basic computer skills (data entry, scheduling tools, Microsoft Office).
Team player with strong attention to detail.
Able to work independently with minimal supervision.

Benefits

Potential for opportunities for career progression and professional development
Hybrid work is allowed depending on performance

If you have the skills and experience we're looking for, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to start your application.

Application Instructions

Submit your CV in MS Word format, including:

Educational background
Work experience in point form
Reasons for leaving each position
Current & expected salary
Date of availability / notice period

We regret that only shortlisted candidates will be notified.

Your profile will be kept in our database for future career opportunities.

We wish you all the best in your job search.

Hou Shenglong Kyan
Registration No.: R1435754

EA License No.: 19C9570

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