Senior Customer Technical Support Engineer

apartmentAddvalue Innovation Pte Ltd placeTampines scheduleFull-time calendar_month7/4/26

Company Overview

ADDVALUE INNOVATION PTE LTD, a subsidiary of Addvalue Technologies Ltd (SGX-listed), innovates satellite-based communication terminals and solutions.

Job Summary

The Senior Customer Technical Support role provides expert-level technical assistance, acting as the primary escalation point for complex issues. You will ensure effective resolution, clear communication, and coordinate with engineering and stakeholders to maintain service reliability and customer trust.

Responsibilities

Lead escalation and resolution of complex or high-impact customer technical issues to maintain service reliability
Conduct in-depth technical analysis and troubleshooting using logs, telemetry, and diagnostic tools to identify root causes
Communicate clear technical findings and actionable recommendations to customers to enhance understanding and satisfaction
Collaborate closely with engineering and internal teams to drive timely issue resolution and root cause analysis
Identify recurring technical issues and contribute to improving documentation, processes, and overall support effectiveness
Interpret system behavior across hardware, software, and network layers to support troubleshooting and resolution
Explain complex technical issues clearly to both technical and non-technical stakeholders during customer-facing interactions
Work cross-functionally with engineering, product, and operations teams to resolve issues and improve service delivery
Demonstrate a high ownership mindset by driving technical issues to closure efficiently

Preferred competencies and qualifications

Bachelor’s degree in Engineering, Computer Science, Telecommunications, or related technical field, or equivalent practical experience
Minimum 5 years of experience in technical support, systems engineering, or customer-facing engineering roles
Ability to troubleshoot complex systems using logs, telemetry, and diagnostic tools
Experience working with networks, embedded systems, RF/communications systems, or large-scale operational platforms is advantageous

What we offer

At Addvalue Innovation Pte Ltd, we are committed to providing our employees with a supportive and rewarding work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement.

Join our team and be part of our exciting journey as we continue to innovate and lead the industry.

Apply now for this exciting opportunity to become our Senior Customer Technical Support Engineer.

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