Customer Service Officer (Engine Rental) - Bedok

Pratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – RTX pushes the limits of technology and science to redefine how we connect and protect our world.

We are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.

• Management of shop engine events and rental engine events for customers within the Asia Pacific region.
• Ensure customer requirements and expectations are effectively communicated to the respective department within P&WC for rental engine support and induction to the shop.
• Collaborate across various department (Sales, Program, Leaseco, Shop) to meet to customer requirement, evaluate alternatives and develop solutions to support customer’s needs.
• Support AOG events after office hours and weekend as required.
• Ensure that all customer queries are addressed and responded to in a timely manner.
• Participate in regular meetings with the network in regards to engine deployment and status updates.
• Liaise with customers to manage a 3-month rental engine requirement and engine shop visit forecast (scheduled/unscheduled removals)
• Usage of tools such as SAP, CRM, EMF and Sharepoint.
• Build and maintain strong relationships with customers within the region.
• Participate in cost reduction initiatives and/or other strategic initiative projects.

• Diploma in Engineering or Marketing (sales and services) or any other related field.
• Minimum 4 years work experience in relevant aerospace industry.
• Possess a mature disposition, keen business acumen, and excellent interpersonal skills to work in a team.
• Able to work independently at times and support off hours Aircraft on Ground (AOG) requests.
• Possess analytical mindset to assess customer requirement opportunities effectively, effectively build long-term business relationships with key customers using excellent written and verbal communication skills.

• Supply Chain and Logistics experience on international shipments and warehousing management will be an advantage.

• Career and skills development opportunities.
• Employee scholarship program for further education.
• Comprehensive health, medical and dental benefits.
• On-the-job training and in-house/external certifications.
• Competitive remuneration package.
• Allowance and overtime benefits where applicable.
• Company transport provided.