Manager / Assistant Manager (Bill Adjustment), Patient Financial Services

We are seeking a motivated Assistant Manager / Manager to lead the bill adjustment operations and manage customer liaison officers handling counter and email enquiries.

• Lead the full bill adjustment process: review, validate documents and correct bill discrepancies in the system, and ensure accuracy and timelines
• Manage and coach customer liaison officers to handle walk-in enquiries and reply within service standards
• Handle escalated cases and ensure prompt effective resolution
• Identify process gaps, improve, and streamline processes to enhance patients’ satisfaction and experience
• Collaborate with internal departments / teams to ensure compliance to billing policies, governance requirements, and service-level agreements

• Degree or equivalent experiences with strong knowledge of billing or account adjustment
• Minimum 6 years’ relevant experience with customer-centric mindset with strong leadership skills
• Excellent communication skills, problem-solving and organization abilities
• Ability to perform under pressure and meet service targets