Customer Service / Showroom Ambassador ( Host ) - Bukit Merah

Key Responsibilities

Main Duties:

The host helps assess customers’ needs and the reason for their visit. At the same time, they are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.

1. Providing a warm welcome to each and every customer entering our experience centre, making them feel at home
2. Asking customer for their beverage of choice and serving them upon arrival
3. Managing large customer numbers during high traffic in the experience centre
4. Asking customers whether they have scheduled an appointment/test drive and registering correspondingly in lead management system
5. Pulling up and informing our Sales Expert of customer profile if customer is already registered with the company.

1. Helping customers gain the immersive company’s experience that is right for them, while giving them an overview of the showroom
2. Setting the stage for the experience by performing a high-level assessment of needs at first contact in order to direct customers to the appropriate experience
3. Conducting quick showroom tours at slow traffic
4. Guiding customers to the relevant responsible Expert
5. Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre

1. Being the first point of contact and introducing customers to the company through high-level snapshots of brand/product offerings, building anticipation of what is to come

1. Making sure the customer journey starts smoothly
2. Capturing and transferring basic data to back office and Sales Experts
3. Maintaining an overview over the team and communicating needs and resources within the team
4. Actively utilizing times with lower traffic in the showroom for tasks that are not customer centric
5. Searching actively for open tasks during low traffic in the showroom
6. Supporting reception in providing phone service
7. Being the one responsible for the showroom, including exhibition organization together with Sales Experts, and upholding quality standards with regard to appearance
8. Planning the exhibition area in coordination with Sales Managers and Sales Experts to ensure the demonstration vehicle selection is always optimized and up to date with new products and technologies
9. Support all customer experience facilities in the House of Progress as golf and racing simulator

Requirements

1. The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.

1. Customer and team-oriented
2. Highly service-oriented
3. Exceptionally helpful and caring towards others and understanding of their needs
4. Honest and authentic nature to instil trust in the customer
5. Very responsive and accommodating towards queries or requests of customers
6. Resilient and self-confident in their abilities, particularly when dealing with challenging customers.

1. Highly self-motivated individual that is determined to follow-through on their tasks
2. Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.
3. A passion for the automotive industry and a commitment to support other team members during low traffic periods
4. Highly organised and thorough, keeping experience centre looking representative of the Company’s brand at all times, and accurate when working with customer data

1. Embody the values of the Company’s brand with the right attitude and competence

1. Ability to work evening hours, weekends and holidays

Working Hours:

44 hours per week with shifts assigned on a roster basis by the reporting manager