Customer Service Executive (Air Export)

Perm, East Location

• Salary up to $4,500 with AWS + Bonus
• Experience handling end-to-end air export shipment coordination
• Prior exposure within a freight forwarding, logistics, 3PL, airline cargo, or shipping environment

Responsibilities:

• Answer all incoming calls promptly and professionally
• Respond to customer enquiries in a timely manner
• Handle all air export shipment coordination and liaise with multiple parties (internal teams, customers, overseas agents, and stakeholders) on shipment requirements
• Prepare and verify AWB/HAWB and all necessary export shipping documents, ensuring accuracy and compliance with customer and airline requirements
• Coordinate booking arrangements with airlines, co-loaders, and overseas agents
• Obtain freight charges approval from customers and overseas agents prior to shipment uplift when required
• Provide flight schedules, cargo uplift details, and shipment status updates to customers promptly
• Ensure export customs formalities and permit declarations are completed accurately and within timeline
• Monitor shipment departures and proactively update customers on any delays or operational issues
• Follow up closely with origin stations, airlines, warehouse, and transport teams to ensure smooth shipment movement
• Ensure all export permits are utilized or cancelled before expiry and ensure timely job file closure within KPI
• Review export shipment status and coordinate resolution for any cargo discrepancies or operational issues
• Maintain a good understanding of customers’ SOPs and shipment handling requirements to ensure compliance and customer satisfaction
• Support customers with documentation discrepancies, shipment amendments, and special handling requirements
• Take on ad-hoc duties assigned by Supervisor/Manager

License no. 21C0661