Exchange/Outlook Support Engineer (12hrs shift/AMK)
ES RECRUITMENT PTE. LTD. Yishun
ES Recruitment Pte Ltd is seeking an experienced Infrastructure Engineer to join our team on a contract basis for Exchange/Outlook Support jobscope. This is a contract position based in Ang Mo Kio.
Work Hours : 12hrs rotating shift
Skills required in this role: Microsoft Exchange - Messaging Infrastructure, Microsoft Exchange, Azure Active Directory, Messaging protocol - POP3, SMTP,What you'll be doing
- The tier 1 technical support engineer works closely within a group on the operation, administration and maintenance of the messaging systems.
- 1. Provide technical support to helpdesk case escalations / cases relating to Messaging Systems, and document the escalation and resolution
- 2. Provide troubleshooting and technical support via phone, TEAMS, web based tools and email.
- 3. Tracking and monitoring the progress of all related requests till completion
- 4. Messaging log tracking & troubleshooting
- 5. Perform basic system administration and process standard service request relating to Messaging system
- 6. Responding to service/server Health monitoring alert from monitoring systems
- 7. Perform daily operational procedures on systems including routine check of system availability as well as utilization
- 8. Provide support for Server reboot based on Work instructions (if necc)
- 9. Post Preventive maintenance (patching) system health check base on work instruction
- 10. Role requires day or night shift duty as the customer require 24x7 support
- Candidates should be familiar with Windows server 2016/19, Microsoft Exchange 2019,Exchange Online, M365AzureAD/EntraID.
- Minimum 5 years of relevant experience & like to work on 12hrs rotating shift
- Strong technical expertise in designing, implementing, and maintaining enterprise-level IT infrastructure, including servers, networks, and cloud platforms
- Excellent problem-solving and analytical skills, with the ability to quickly identify and resolve issues
- Strong communication skills, both written and verbal, to effectively collaborate with technical and non-technical stakeholders
- Have experience /familiar with and troubleshooting the following technologies –Microsoft Outlook 2019/M365,OWA ,SMTP protocol- SMTP,SMIME,SFTPExchange Online.
- Microsoft Cloud and Azure certification are good to have.
Apply now to become our next Infrastructure Engineer!
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