Customer Service Officer / Internal Sales

JOB DESCRIPTION

Location: GME Chemicals Singapore

About GME Chemicals:

As we aim to grow and make a bigger impact, GME Chemicals Singapore is excited to welcome a Customer Service Officer / Internal Sales to our team. This role is crucial in ensuring exceptional customer service, effective order management, and seamless logistics coordination to enhance overall customer satisfaction.

Job Purpose:

This role involves working closely with customers, suppliers, warehouses, and logistics partners to ensure the smooth and timely flow of goods while maintaining strong customer relationships and upholding service quality standards. By enhancing operational effectiveness and customer satisfaction, the Customer Service Officer / Internal Sales plays a crucial role in the company's commitment to delivering exceptional service.

Key Responsibilities:

• Coordinate outgoing deliveries with transporters, courier companies, and freight forwarders.
• Prepare shipping documents such as delivery orders, packing lists, and invoices.
• Initiate purchase or delivery arrangements as per documented procedures to ensure smooth logistics operations.
• Liaise with warehouse teams to ensure accurate picking, packing, and dispatch of goods.
• Track shipments and communicate delivery updates to customers.
• Handle return shipments, exchanges, and delivery discrepancies efficiently.

• Arrange and monitor import shipments from overseas suppliers.
• Liaise with forwarders, shipping lines, and customs brokers for timely cargo clearance.
• Verify import documents such as invoices, packing lists, and bills of lading.
• Coordinate delivery from port or airport to warehouse.
• Track incoming stock and update relevant departments on estimated arrival dates.
• Ensure compliance with import regulations and company documentation requirements.

• Monitor inventory levels and work with the purchasing team to plan replenishments.
• Maintain accurate records of all incoming and outgoing shipments.
• Ensure implementation and compliance with requirements of AS9120 Aerospace Quality Management System (AQMS) and ISO 14001 Environmental Management System (EMS).
• Ensure procedures, standards and guidelines are followed and maintained.
• Support process improvement for order handling, inventory accuracy, and logistics efficiency.

• Act as the primary point of contact for customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolutions.
• Review and process customer orders.
• Liaise with customers to clarify order discrepancies and confirm orders.
• Coordinate with Supply Chain Department for stock availability and delivery dates
• Communicate with customers on estimated delivery dates and acceptance by customers
• Initiate purchase or delivery arrangements as per documented procedures
• Resolve issues related to orders, deliveries, or product availability promptly.
• Support the sales team with customer account information, pricing, and stock updates.
• Analyse customer feedback and collaborate with management to enhance service quality and improve business workflows.

• Minimum 2–5 years’ experience in customer service, order management, or logistics coordination, preferably in a trading, import/export, or wholesale environment.
• Hands-on experience liaising with freight forwarders, transporters, and customs brokers.
• Strong understanding of import/export procedures, shipping documentation, and Incoterms.
• Proficiency in Microsoft Office (Excel, Word, Outlook); ERP or inventory system experience is advantageous.
• Excellent communication, organisational, and problem-solving skills.
• Ability to multitask and prioritise in a fast-paced environment.
• Positive, service-oriented attitude and attention to detail.
• Diploma or Degree in Logistics, Supply Chain, Business Administration, or a related field is preferred.
• Knowledge of international trade, customs clearance, and freight coordination is advantageous.

What We Offer:

• A dynamic and supportive work environment where you can grow your career.
• Competitive salary and benefits package.
• Opportunities to contribute to the expansion of a leading company in the chemical industry.

GME Chemicals is an equal opportunity employer, committed to diversity and inclusion.