Design and Application Specialist (6 + 6 Months Contract) Up $4K - Toa Payoh
Design and Application Specialist
Work duration: 6 + 6 months contractWorking hours: Monday – Friday: 8.30am – 6:00pm
Salary: $3,600 – $4,000
Working location: Near Clarke Quay MRT
Job description:
- Customize and configure call management platforms, such as IVR, ACD, phonetics boosting and call routing systems.
- Continuously evaluate system design, processes and identify areas for improvement, including automated business processes, visual data displays, and streamlined reporting mechanism.
- Coordinates Call Management System (CMS) project on related issues/ queries/ requests
- Raising of Change Request (CR) for the CMS as and when required due to operational needs or for enhancements of the CMS
- Prioritize and execute all call management system activities, such as setup, testing, validation, wallboard creation, Uploading and deleting of Inbound or Outbound datasets
- Conduct UAT for assigned projects and systems, including any integration with other systems
- Develop and maintain the training materials/user guide/ process flow for CMS users to encourage self-help
- Conduct troubleshooting with users for issues reported and perform high level identification of issues. Provide first level resolution and communication clearly to users
- Work with vendors on issue resolution, system maintenance and follow up
Requirements:
- Bachelor's degree in IT, Computer Science, or related field
- Minimum 1 year of relevant experience in call centre technology support
- Strong knowledge of VoIP systems, PBX, and related call centre technologies
- Knowledge of data analytics and reporting tools
- Excellent problem-solving and analytical skills
- Strong communication skills, both written and verbal
- Ability to work in a fast-paced environment and manage multiple priorities
- Required to work some evenings and weekends for system implementation/maintenance
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
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