Service Desk Agent (Level 1 IT Support) #0027

• East, Singapore
• Shift-Based Role
• 1-Year Renewable Contract
• Salary up to $3,200 Basic + Shift Allowance + Bonus

Working Hours:

Option 1:

• 12-hour rotating shift arrangement
• (2 Days Work / 2 Days Off)

Includes weekends and public holidays

OR

Option 2:

• Day Shift: 1:00 PM – 10:30 PM
• Night Shift: 10:30 PM – 8:00 AM

Weekend shifts may be required, with off-in-lieu provided.

Responsibilities:

• Provide 1st level IT technical support via phone and email
• Perform basic troubleshooting for IT incidents and service requests
• Escalate unresolved issues to relevant 2nd level support teams
• Log, track, and update incident tickets accurately in the ticketing system
• Follow up on reported issues through to resolution and closure
• Ensure timely updates are provided to users within SLA timelines
• Prioritise and classify incidents based on urgency and business impact
• Manage customer expectations professionally and effectively
• Perform ad-hoc duties related to service desk operations

Requirements:

• Minimum Nitec in an IT-related field
• At least 1 year of experience in Service Desk / Desktop Support / End-User Support
• Familiar with: Windows Operating System, Active Directory, MS Outlook, Mobile device support
• Singaporean only

We regret that only shortlisted candidates will be notified.

EA Personnel: Yong Weng Yan | R22108000