IT Support Engineer

What We Can Do For You

• Design, configure, and maintain Microsoft Intune policies, profiles, and compliance baselines for Windows, macOS, iOS, and Android devices.
• Deploy and manage applications via Intune.
• Maintain configuration baselines (BitLocker, LAPS, Firewall, etc.) and ensure continuous device compliance.
• Manage hardware lifecycle and inventory.

• Provide operational support for Exchange Online and Mimecast.
• Assist with mail flow, transport rules, and client access policies as they relate to email security.
• Basic network troubleshooting and SD-WAN setup knowledge.

• Provide Level 1 & 2 end-user support for desktops, laptops, mobile devices, printers, and peripherals to all global users during standard working hours.
• Administer and support Microsoft Office 365 platform for Microsoft Teams, SharePoint online, Exchange Online and the Office apps.
• Handle onboarding/offboarding IT tasks including account provisioning, training and device setup.
• Monitor enrollment, compliance, and device health dashboards.
• Maintain documentation, SOPs, and configuration baselines.
• Perform basic network troubleshooting, including switches, wired/wireless connectivity.

• Support enterprise programs such as zero-trust enablement and passwordless authentication.
• Test new Intune releases and evaluate impact on enterprise configurations.
• Collaborate with the team to design future-state endpoint and messaging strategies.
• Identify repetitive tasks and contribute to automation solutions to streamline support operations.

• Bachelor’s degree in information technology, Computer Science, or related field.
• 4 to 6 years of experience in End User Computing, Desktop Support, or IT Helpdesk roles.
• Hands-on knowledge of Windows 10/11, Microsoft 365, Active Directory, Intune.
• Strong hands-on knowledge of:

o Microsoft Intune (Configuration Profiles, Compliance, App Deployment)

o Entra ID Conditional Access and Device Join Types (Hybrid, Entra, Autopilot)

o Exchange Online administration basics

o PowerShell scripting for automation and troubleshooting

• Experience in Power Automate, Power BI, Copilot Studio are highly desired but not mandatory.
• Attend biweekly evening IT meetings and quarterly summits with the global IT team to discuss projects.
• Strong analytical and troubleshooting abilities.
• Collaborative mindset and ability to work across teams.
• Experience in A/V support, collaboration tools, endpoint security, and remote troubleshooting.
• Basic understanding of networking, infrastructure, and telecom concepts.
• Promote IT awareness and digital adoption among end users.
• Effective documentation and communication skills.

• ITIL Foundation
• Microsoft Certified: Modern Desktop Administrator Associate
• CompTIA A+ / Network+
• Any Automation/Scripting certifications (PowerShell, Python, etc.) is a plus

• Attractive salary structure with medical and dental benefits
• State of the Art Open Concept Working Environment
• Collaborative and Motivated Team
• Supportive management who are invested in your success
• Attire: Smart Casual
• Walking distance from Train Station