Logistics Coordinator/Logistics Officer/Customer service Executive

Job Title: Logistics Coordinator / Logistics Officer (ContractLogistics – Customer & Operations Support)

Location:Singapore

This is a contract logistics environment. You’ll bedealing with real-time order flow, inbound/outbound coordination, returns, andexceptions.

Key Responsibilities

• Track inbound/outbound order flow from release to completion (picked, packed, staged, shipped).
• Coordinate with warehouse operations on priorities provided by CS and follow through until closure.
• Support daily shipment activities: carrier coordination, pickup confirmation, tracking updates, POD retrieval.
• Manage returns processing updates (received, pending checks, closed) and basic exceptions follow-up.

• Provide customers with standard status updates using approved templates and confirmed facts.
• Follow up with customers for missing or incorrect information (ASN, packing lists, order details, delivery windows, documentation).
• Escalate to CS when an issue involves SLA risk, claims/liability, repeated failures, or customer escalation.

• Maintain a live exceptions tracker (issue, owner, next action, due date, status) and ensure nothing gets lost in email/WhatsApp.
• Produce clean daily summaries for CS (what shipped, what didn’t, why, what’s pending).
• Keep account data organised and accurate (requests, order changes, documentation, logs).

• Use the WMS to monitor and validate operational status (orders, inventory statuses, task progress, exceptions).
• Understand WMS-linked workflows across inbound, putaway, picking, packing, dispatch, returns, and cycle count adjustments.
• Identify process gaps and propose improvements to get better speed/accuracy out of the WMS (not just “click and update”).

• 2–5 years’ experience in contract logistics / 3PL operations in a customer-facing coordination role (control tower, logistics coordinator, CS-ops hybrid, warehouse admin with customer comms).
• Proven experience with direct customer communication in an operational environment (not purely commercial sales support).
• Strong data management skills: Excel/Sheets (filters, pivots, structured trackers), disciplined documentation, accurate logging.
• Solid understanding of operational processes:
• - inbound receiving, QA/QC touchpoints, putaway
• outbound pick/pack/QC/staging/dispatch
• returns, discrepancies, basic investigation workflow
• Comfortable handling multiple accounts at once and switching priorities fast without dropping tasks.
• WMS experience required - not just daily usage, but understanding how WMS processes drive execution and how to keep the system clean and useful (statuses, holds, exceptions, inventory integrity).
• Strong follow-up discipline, calm under pressure, clear written communication.

• You’re structured and fast - you close loops instead of “noted.”
• You don’t panic when priorities shift; you reset and execute.
• You can work with warehouse teams and customers without creating friction.
• You understand that accuracy matters - bad data creates operational pain.

• This role supports CS and Operations. CS owns planning and escalations.
• You will run daily coordination and close routine issues; complex cases and customer escalation are handed to CS.

Nice-to-have

Experience in fashion/lifestyle/e-commerce fulfilment.

Experience supporting KPI/SLA tracking and operational reporting.

Familiarity with RF scanners, basic inventory controls, and discrepancy handling SOPs.https://employer.mycareersfuture.gov.sg/